bdwine Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") form a legal agreement between the bdwine platform ("Platform", "we", "site") and its users ("you", "member", "player"). By accessing the bdwine.cam website or using any of its services, you are legally bound by these terms.

1.1 Key Definitions

• "Platform" — bdwine.cam and all its associated services, applications, and sub-sections.
• "Member" or "User" — Anyone who has created a registered account on bdwine and is actively using its services.
• "Account Balance" — The total amount of money held in a member's account.
• "Bonus Funds" — Money received through promotional offers or a welcome bonus, which requires certain conditions to be met before withdrawal.
• "Wagering Requirement" — The condition specifying how many times bonus funds must be wagered before they can be withdrawn.
• "KYC" — Know Your Customer — the identity verification process.

1.2 Applicability of Terms

These terms apply to all bdwine services — live casino, slot games, sports betting (cricket, football, kabaddi), fishing games, and all other gaming categories. Alongside these terms, our privacy policy and responsible gaming policy apply equally.

2 Eligibility and Account Registration

2.1 Age Requirement

To open an account on bdwine, the applicant must be at least 21 (twenty-one) years of age. Use of this platform by minors is strictly prohibited. Providing false information about age will result in immediate account termination and all deposited funds may be forfeited.

2.2 Registration Requirements

The following information must be provided accurately when opening an account:

• Full legal name (as per national identity card or passport)
• An active mobile number used exclusively for this account
• An active email address
• Date of birth
• Preferred payment method details

2.3 One Account Policy

Each member may operate only one account. Creating multiple accounts under the same person's name is strictly prohibited. Multiple members of the same household may operate separate accounts, but usage from the same device or network may require verification.

2.4 Identity Verification (KYC)

bdwine reserves the right to verify a member's identity at any time. The following documents may be requested before a withdrawal or for certain transactions:

• A clear copy of the National Identity Card (NID) or passport
• Proof of mobile banking account ownership
• Proof of address (utility bill, bank statement)

If KYC verification is not completed, the withdrawal process may be delayed.

3 Account Management and Security

3.1 Password and Login Security

Maintaining the security of your account is entirely your responsibility. Use a strong password and do not share your login details with any third party. If you suspect that your account has been accessed without authorization, notify our support team immediately.

3.2 Account Transfer Prohibited

A bdwine account is strictly personal and non-transferable. Selling, transferring, or lending your account to anyone else is prohibited.

3.3 Responsibility to Update Information

If your mobile number, email, or payment details change, update your account information as soon as possible. bdwine will not be responsible for any issues arising from outdated or incorrect information.

4 Deposits, Withdrawals and Payment Policy

4.1 Accepted Payment Methods

bdwine currently supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank)

4.2 Minimum Deposit and Withdrawal Limits

Transactions below the stated limits cannot be processed.

4.3 Withdrawal Processing Time

Approved withdrawal requests are generally completed within 30 minutes to 3 hours. Processing may be delayed if KYC verification or a security review is required.

4.4 Withdrawal Terms

• Withdrawals may only be made using the same method that was used to make the deposit.
• If bonus funds are present in the account, the withdrawal of actual deposited funds may be affected until the wagering requirement for those funds is completed.
• Every withdrawal request goes through a security check.
• bdwine reserves the right to hold withdrawals while a suspicious transaction is under investigation.

4.5 Transaction Errors

If a technical error results in excess funds being credited or debited during a transaction, bdwine reserves the right to correct that error. Any winnings obtained through an erroneous credit will be considered void.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members are eligible to receive a 150% bonus on their first deposit, up to ৳10,000. A minimum deposit of ৳300 is required to receive this bonus.

For example:

• ৳1,000 deposit → ৳1,500 bonus → total balance ৳2,500
• ৳14,000 deposit → ৳10,000 bonus as per the maximum limit → total balance ৳24,000

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 20 times (20x). This means the bonus amount must be wagered 20 times before it can be withdrawn.

5.3 General Rules on Bonuses

• The same member may not claim a promotion more than once.
• The deadline for claiming a bonus will be stated in the terms of each offer.
• bdwine reserves the right to modify or cancel any bonus offer.
• If misuse of bonus terms is detected, the account may be suspended.
• Weekly cashback for VIP members is governed by separate rules.

5.4 VIP Program

bdwine has four VIP tiers, each offering weekly cashback benefits:

• Bronze: up to 0.4% weekly cashback
• Silver: up to 0.8% weekly cashback
• Gold: up to 1.1% weekly cashback
• Platinum: up to 1.5% weekly cashback

Advancement to a VIP tier depends on regular and active gaming activity. bdwine retains full rights to set and change VIP criteria.

6 Game Rules and Fair Play Policy

6.1 Fair Play Policy

bdwine is committed to ensuring fair and transparent gaming. Our games are operated by established technology providers. A Random Number Generator (RNG) ensures that the outcome of every game is completely unbiased and not predetermined.

6.2 Game Rules

Each game category has specific rules that members should read before playing. If a connection is lost during a game, the result of that round will be determined based on the data saved on the server.

6.3 Betting Limits

Minimum and maximum betting limits are set for each game or betting market. These limits may change at any time, and an effort will be made to provide notice before changes take effect.

7 Prohibited Activities and Fraud Prevention

The following activities are strictly prohibited on bdwine:

• Creating multiple accounts to claim bonus benefits
• Operating an account using another person's identity
• Playing games through bots, automation software, or artificial intelligence
• Participating in any form of collusion or group cheating
• Attempting to intrude on or modify the game system or software
• Money laundering or any other illegal financial activity
• Providing false or misleading information
• Harassing or behaving aggressively toward other members

8 Responsible Gaming Policy

bdwine believes that gaming should be an enjoyable form of entertainment, not a solution to financial problems. We encourage all members to play responsibly.

8.1 Setting Self-Limits

Members can set their own daily, weekly, or monthly deposit limits. Contact the support team to use this feature.

8.2 Self-Exclusion

If any member feels that their gaming habits are getting out of control, they may request a temporary or permanent account suspension.

8.3 Age Requirement: 21+

This platform is for users aged 21 and above only. Parents are requested to prevent their children from accessing this platform. For more details, please visit our Responsible Gaming page.

9 Privacy & Data Protection

bdwine places the highest importance on the privacy of your personal information. We keep your data secure using SSL encryption and modern security technology.

9.1 Data Collection & Use

Information collected for registration and service delivery is used solely for improving bdwine's services, security verification, and fulfilling legal obligations. Your information is never sold to third parties.

9.2 Cookie Policy

Our website uses cookies to improve service quality and enhance user experience. For more details, please visit our Privacy Policy page.

10 Limitation of Platform Liability

bdwine will not be held liable in the following circumstances:

• Losses or missed bets caused by internet connection disruptions
• Issues arising from faults in third-party software or hardware
• Uncontrollable circumstances (natural disasters, cyber attacks, etc.)
• Losses resulting from a member's own negligence or breach of terms
• Any changes to or discontinuation of services due to changes in law

bdwine always strives to ensure service availability, but temporary downtime may occur due to maintenance or technical reasons.

11 Account Closure & Changes to Terms

11.1 Account Closure by the Member

Any member may request to close their account at any time. All pending wagering must be completed before account closure, and any valid balance may be withdrawn.

11.2 Account Suspension or Closure by bdwine

bdwine reserves the right to suspend or permanently close an account for the following reasons:

• Violation of any provision of these terms
• Suspected fraudulent or deceptive activity
• Failure to complete KYC verification or provision of false information
• Legal reasons or directives from regulatory authorities

11.3 Changes to Terms

bdwine reserves the right to modify these terms at any time. Updated terms will take effect from the date they are published on the site. Members who regularly review this page will stay informed of the latest updates. Continued use of the platform after any changes will be considered acceptance of the new terms.

12 Dispute Resolution & Contact

12.1 Complaint Submission Process

In the event of any dispute or complaint, please contact our support team first. We aim to resolve all complaints fairly and as quickly as possible.

12.2 Contact Information

• 24/7 Live Chat: Support is available in Bengali through the platform
• Email: [email protected]

12.3 Final Decision

In any dispute, bdwine's decision will be considered final and binding. However, we are committed to always upholding the principles of fairness and transparency.