bdwine's Privacy Policy
Your personal information is completely safe with us — learn in detail how bdwine collects, uses, and protects your information.
This Privacy Policy ("Policy") is issued by the bdwine platform ("we", "our", "bdwine") and applies to all users ("you", "your") receiving services in Bangladesh. This Policy describes how bdwine collects, stores, processes, and protects personal information.
By browsing our website or registering an account, you are agreeing to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you are requested to refrain from using our services.
bdwine uses SSL encryption and internationally recognised data protection technology to keep your information secure. Our goal is to maintain a transparent and trustworthy relationship.
This Policy was last updated in 2026. For significant changes, we will notify you by email or by posting a notice on the site.
1. Information Collection
bdwine collects information about you in various ways. Below is a detailed description of the types of information we collect:
1.1 Information You Provide Directly
When you open an account on bdwine or use our services, we may collect the following information:
- Full name, date of birth, and national ID number (for age verification purposes)
- Email address and mobile number
- Residential address
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
- Documents submitted for identity verification
1.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device identification information
- Browser type, operating system, and language settings
- Date, time, and duration of site visits
- Pages visited, links clicked, and usage patterns
- Referring website information (if any)
- Transaction history and gaming activity logs
1.3 Information Received from Third Parties
In some cases we may receive information from legitimate third-party sources, such as identity verification agencies, fraud prevention organisations, or payment processors. This information is used only to confirm your identity and ensure security.
2. Use of Information
We use the information we collect only for specific legitimate purposes. bdwine processes your information for the following reasons:
2.1 Service Delivery and Operations
- Creating, verifying, and managing your account
- Processing deposits, withdrawals, and other financial transactions
- Managing gaming activity and paying out winnings
- Managing bonuses, promotions, and rewards programmes
- Ensuring VIP programme membership and benefits
2.2 Security and Compliance
- Verifying your identity and age (ensuring the 21+ age requirement)
- Preventing fraud, money laundering, and other illegal activities
- Complying with responsible gaming regulations
- Meeting applicable legal obligations
2.3 Communication and Support
- Sending transaction confirmations and notifications
- Responding to customer service enquiries
- Assisting with technical issue resolution
- Notifying you of policy changes or important information
2.4 Improvement and Analysis
- Improving platform performance and user experience
- Evaluating and analysing service quality
- Providing a customised experience based on user preferences
3. Information Storage and Protection
3.1 Security Measures
bdwine applies industry-standard technology and practices to protect your personal information. Our security measures include:
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Storage of sensitive information with 256-bit AES encryption
- Regular security audits and vulnerability assessments
- Access controls — only authorised staff have access to information
- Firewalls and intrusion detection systems
- Two-Factor Authentication facility
3.2 Data Retention Period
We retain your information only for as long as it is necessary:
- Information for active accounts is kept for as long as the account remains active
- Information for closed accounts is retained for a defined period as required by legal obligations
- Financial transaction records are kept in accordance with applicable regulatory requirements
- Expired information is securely deleted or anonymised
3.3 Data Breach Procedure
If a security breach occurs, bdwine will take prompt action. Affected users will be notified by email as quickly as possible and necessary measures will be taken to minimise harm.
4. Sharing Information with Third Parties
bdwine never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with certain third-party service providers who help us deliver our services, such as:
- Payment processors (bKash, Nagad, Rocket, Upay, bank)
- Identity verification services
- Cloud storage and server services
- Game software providers (PG Soft, Pragmatic Play, JILI, Spribe, etc.)
- Customer support technology
These partners may use your information only for the purposes specified in their contracts and are prohibited from using it for their own purposes.
4.2 Legal Obligations
In the following circumstances, disclosure of information may be legally required:
- Court orders or lawful requests from government authorities
- Assisting in anti-money laundering (AML) or counter-terrorism financing (CTF) investigations
- Assisting in investigations into fraud or other criminal activity
4.3 Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred. You will be notified before any such change takes place.
Important: Outside the circumstances described above, bdwine never shares your personal information with third parties. Your privacy is our highest priority.
5. Cookies and Tracking Technologies
bdwine uses cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: These are required for the basic functionality of the site, such as maintaining login sessions.
- Functional Cookies: Help remember your preferences and settings.
- Analytical Cookies: Collect anonymous statistical information to understand how the site is used.
- Security Cookies: Used for fraud detection and prevention.
5.2 Cookie Controls
You can control or decline cookies through your browser settings. However, disabling essential cookies may cause some site features to not work correctly.
5.3 Local Storage
In addition to cookies, we may use local storage on a limited basis, which stores information locally in your browser and is not sent to our servers.
6. Your Rights
bdwine respects your data protection rights. You have the following rights:
6.1 Right to Access Information
You have the right to know what information we hold about you. You may request a copy of your information at any time.
6.2 Right to Correct Information
If there are any errors or incomplete details in your information, you may request that they be corrected. Most information can be updated by you directly from your account settings.
6.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for legal, regulatory, or security reasons.
6.4 Right to Object to Processing
You have the right to opt out of marketing communications or certain types of data processing. An "Unsubscribe" option will be available at the bottom of any communication.
6.5 Right to Data Portability
You can request to receive your personal information in a common, readable format.
To exercise any of the rights above, contact us at: [email protected] — we will respond to your request accordingly.
7. Privacy of Minors
As a responsible platform, bdwine gives the highest priority to protecting minors.
- bdwine is only for individuals aged 21 or older. We do not intentionally collect information from minors.
- Age verification is mandatory at registration. In suspicious cases, additional documents may be requested for further verification.
- If we find that a person under the age of 21 has opened an account, the account will be closed immediately and the related information will be deleted.
- If a guardian suspects that their child has registered on our platform, please contact [email protected] immediately.
8. Protection of Payment Information
bdwine takes special care in protecting financial information.
8.1 Payment Information Storage
Transaction details made through bKash, Nagad, Rocket, Upay, or bank transfer are stored in encrypted format. We never store full card numbers or PINs.
8.2 Transaction Security
- All financial transactions are completed through SSL-encrypted connections
- Unusual transaction detection systems are active around the clock
- Additional verification may be required for large transactions
- Deposit and withdrawal methods must be in the same person's name
8.3 Payment Processor Responsibilities
Payment services such as bKash, Nagad, Rocket, and Upay have their own privacy policies. For the policies applicable on those platforms, please contact the respective provider.
9. Policy Changes
bdwine may update this privacy policy from time to time. Our approach depending on the nature of the change is as follows:
- Minor changes: The "Last Updated" date at the top of the policy will be changed and the updated policy will be published on the site.
- Important changes: Notice will be given to the registered email address and on the site at least 30 days before taking effect.
- Your consent: Continuing to use the service after a change will be considered as consent to the updated policy.
We recommend that you review this policy regularly. Previous versions will be provided upon request.
Last Updated: This privacy policy was last revised in 2026 and is effective from the current date.
10. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
-
Email:
[email protected] -
Live Chat:
24/7 support in Bengali is available through the site's live chat -
Response Time:
We will respond to your request as quickly as possible. Instant support is available via live chat.
We are committed to assisting with any privacy-related matter. Protecting your information is our responsibility and we take it with the utmost seriousness.